Why not just call the reporting agencies? On line? Why Mail?
You are welcome to call the bureaus if you wish. However, it's
been my experience that calling them is never as effective as
working with them through the mail for several reasons:
- You will always have a precise record of the dialog.
- You will have a paper trail of evidence if you need it.
- A telephone conversation is too easy to misinterpret,
misunderstand or misrepresent.
- A telephone dispute may move too quickly
- An on line dispute forces you to respond to the agency,
our tactic is to force the agency to respond to us.
- A letter requires more attention, staffing and
resources.
- It takes longer to process a written dispute than an
on line or telephone dispute.
- Writing is not as efficient as going on line or calling.
Keep in mind, that once the agency has received your dispute it
must be reviewed and then processed. Since the FCRA was written
a reasonable response time has been held to be about 30 days.
So, if the agency can take your phone call or on line dispute and
immediately review and process it, you've lost out on some
valuable delay time. If your letter takes a day to go through
their office, another day to review and finally it makes it's way
to the dispute process, you've managed to slow down the process
and increased the likelihood of a positive outcome.
You would think that the agencies would want to have accurate
concise information in their consumer reports, but the way they
discourage disputes will make you wonder!
Once a dispute has been placed with an agency they are obligated
to verify the original report by contacting the original credit-
or asking for proof of the report details. The agencies are ex-
pected to get that verification and respond to you in about 30
days. If they can't get the verification they must change or
remove the reported item from your account.
This is why we want the possible delays a written dispute may
cause.
There are several possible responses to your dispute which the
reporting agencies are apt to send back to you. The best result
is that they have corrected the error or removed the negatives
that you disputed. When doing so they are required to send a
new copy of your report to you and to any other organizations
that viewed your report recently.
The less satisfactory response is when the agency responds that
it considers your dispute to be ungrounded or 'frivolous'. In
fact, many, many disputes are quickly passed off as frivolous
and not even followed up on by the agencies. At this point a
quick follow up letter demanding action and maybe even hinting
at legal action is often useful.
Try to keep your cool. You are dealing with a huge operation.
It may be as simple as them trying to save money by not taking
your first letter seriously. If you never get back to them,
they win, ...and they didn't have to spend any more resources
on your request.
Also, try to remember that the person who opens your letters
probably has no clue what your dispute is, what previous response
her company gave you and may be more sympathetic to you if you
don't trash her company in a follow up letter.
Be courteous, accurate, clear and state your demand plainly.
Adding some personal touch to the letter may make it more
believable. i.e.: "My brother the mortgage broker says that
you guys have to correct this error."